Post-Deposit Guide

You’ve Made Your Reservation Deposit at Starfront!

Thank you for securing your pier with Starfront Observatories! Your deposit serves as the installation fee for your remote telescope—no additional fees are required. Below is important information on what to expect next and how to prepare your equipment for shipment or drop-off.

What Happens Next?

  1. Inventory Your Equipment – Before shipping, take stock of everything you will be sending, including your telescope, mount, remote PC, accessories, and cables. Please feel free to use the Pre-Shipping Checklist to make sure you’ve got all of your bases covered.
  2. Receive Shipping Information – See below for where to ship your equipment.
  3. Prepare for Shipping – Securely package your equipment and include any return labels if you want packaging, boxes, or unused accessories sent back to you after installation. We always recommend customers opt in for shipping insurance, as damage during transit, while rare, does sometimes happen.
  4. Drop-Off Option – If you prefer to drop off your equipment in person instead of shipping, you must schedule a day and time (Tuesdays through Fridays between 11:00 AM and 2:00 PM CT) by emailing shipping@starfront.space.
  5. Join the Starfront Discord Community – We highly recommend that customers join our Discord server for important announcements regarding roof and weather status, events, and more. Our active community is one of the best resources available for your remote imaging journey.
  6. Read Through the Starfront Knowledge Base – The Knowledge Base is the go-to source for official guides, policies, and Q&As directly from Starfront staff. Topics include ASIAIR usage, Roof Status File setup, ZeroTier configuration, Seestar Bar remote access requirements, and more.
  7. Open an Installation Ticket in Discord – After your equipment arrives on site, open a ticket through the Submit Support Ticket channel in the Customer Portal. Include your full name and any important information about your system. Starfront staff will communicate with you privately through the ticket.

Shipping Information

If you are shipping equipment to Starfront Observatories for Remote Telescope Hosting, please follow the address format below to ensure a smooth delivery and proper customs processing.

Shipping Address for UPS & FedEx

[CUSTOMER NAME]
c/o Starfront Observatories
1724 County Road 244
Rockwood, TX 76873

Shipping Address for USPS

[CUSTOMER NAME]
c/o Starfront Observatories
1724 County Road 244
B721
Rockwood, TX 76873

Important Notes

  • Replace [CUSTOMER NAME] with your full name.
  • Using your name ensures the shipment is properly associated with you.
  • Include all required customs documentation and shipping details.
  • Following these guidelines helps us process your equipment efficiently.

Customer Responsibilities

Remote PC Setup

Customers are responsible for ensuring their remote PC is fully configured with all required drivers, software, and settings before shipment.

Return Labels

If you want packaging or unused items returned after installation, you must provide a return label with your original shipment. If additional items need to be returned later, notify us and provide a return label.

Remote Access Information

  • Most customers use Chrome Remote Desktop, AnyDesk, or Microsoft Remote Desktop Connection (RDC).
  • Starfront staff will provide VPN access if required.
  • AnyDesk and Chrome Remote Desktop generally do not require VPN access.
  • Customers may configure their own VPN prior to shipment.
  • Static IP addresses may be requested after installation is complete.

How to Streamline the Install Process

1. Label Your Cables & Connections

Use labels or color-coded tags to identify cables and ports for easier setup.

2. Secure Your Packaging

  • Pack fragile items such as cameras, filters, and reducers with extra care.
  • Include a checklist of shipped items.
  • Be sure to include removable accessories such as filters.

3. Provide Power Requirements

Specify any special power adapters, voltage requirements, or proprietary power supplies required by your system.

4. Take Pictures of Your Setup

Photos of your assembled system can be very helpful to our technicians during installation.

5. Provide Setup Instructions (Optional)

Customers may submit detailed setup instructions. Please note that technicians may make adjustments to optimize the installation.

  • Cable routing preferences
  • Balancing preferences
  • Special installation requests

6. Cable Management (Optional)

Customers may perform their own cable management if desired. Otherwise, our technicians will handle cable management during installation and future servicing.

Need Assistance?

If you have additional questions, please contact our team at customersupport@starfront.space.

We look forward to getting your system installed and operational.

Helpful Video Content

These videos were created to answer common customer questions and provide useful information. Some content may become outdated over time. For the most current information, please refer to the written documentation above.

Starfront Observatories – “What to do after reserving a pier”